How to prevent your workplace from turning toxic

By Kevin Manne

BUFFALO, N.Y. — When employees are undermined at work they begin to undermine their colleagues—causing a vicious cycle, according to new research from the University at Buffalo School of Management.

Forthcoming in the Journal of Applied Psychology, the study advises organizations to develop workplace ethics training programs and hire employees who value morality to limit the cycle of undermining. Managers can also emphasize moral values at work by displaying posters or slogans with such values.

“When an employee is undermined, it hinders their ability to achieve success, maintain positive relationships and build their reputation,” says the study’s lead author KiYoung Lee, PhD, assistant professor of organization and human resources in the UB School of Management. “This kind of interpersonal aggression costs organizations about $6 billion each year in health problems, employee turnover and productivity loss.”

The researchers surveyed 182 employees at 25 branches of two Korean banks. They conducted two rounds of surveys to measure whether those who had been the victim of undermining would later become a perpetrator. The first survey measured employee’s levels of undermining victimization, moral identity, interpersonal justice and also included control variables. The second survey, conducted one month later, measured employee’s levels of moral disengagement, resource depletion and engaging in social undermining.

The study found that as victims feel they’ve been treated disrespectfully and unfairly, they feel entitled to be selfish toward co-workers.

“The fact that victims become selfish is troublesome because it makes it easier to rationalize doing harm to others,” says Lee. “We use this to justify our actions, for instance, by calling undermining ‘part of the game.’”

Lee collaborated on the project with Eugene Kim, assistant professor of organizational behavior, Georgia Institute of Technology Scheller College of Business; Devasheesh Bhave, assistant professor of organizational behavior and human resources, Singapore Management University; and Michelle Duffy, Board of Overseers Professor of Work and Organizations, University of Minnesota Carlson School of Management.