Conflict Management Certification

Local Leadership. Global Thinking. 

Navigate and resolve conflict in a multicultural, multigenerational or hybrid workplace. 

Program Content

The Conflict Management Certification consists of six modules that cover a range of topics:

  • Self-awareness in culture and conflict
  • Identifying conflict in diverse systems
  • Cultural communication, styles in conflict
  • Power, social norms and escalation
  • Conflict resolution across cultures and subcultures 

Program Structure

  • Instructional methods    
    • Interactive lectures
    • Group discussions and peer roleplay
    • Reflection prompts and skill-based assignments
    • Hosted virtually in Zoom
  • Weekly format
    • Synchronous two-hour sessions
    • Prework and target weekly assignments
  • Final capstone project
    • You will develop a culturally responsive action plan based on a real-world workplace conflict
Apply Now  Apply Now for Conflict Management Certification

Contact Us

Center for Leadership and Global Impact
 School of Management
University at Buffalo
UB Downtown Gateway
77 Goodell St., Suite 201
Buffalo, NY 14203

Tel: 716-645-2235
mgt-clgi@buffalo.edu

Meet our team

Benefits

  • You’ll gain an understanding of how culture and identity shape conflict. And gain the tools to respond with empathy and effectiveness.
  • With tools to transform conflict into opportunity, you’ll be equipped to drive change in your organization, strengthen team dynamics and contribute to a resilient workplace culture.
  • You’ll create a tailored conflict resolution plan that addresses a real challenge in your organization and can be applied immediately

Lead Program Facilitator

Ryan Dunlap
Biography [PDF]

Cost: $2,500

Program Dates: 12-2 p.m. on Jan. 14, Jan. 21, Jan. 28, Feb. 4, Feb. 11, and Feb. 18

Register by Jan. 5

UB faculty, staff and students: Contact mgt-clgi@buffalo.edu for discount pricing.