Conflict Management Certification

Learn to navigate and resolve conflict in multicultural, multigenerational and hybrid workplaces.

This program goes beyond traditional negotiation or mediation skills. It explores how identity, culture and generational perspective shape the way people experience and respond to conflict. Participants will strengthen their ability to lead with composure and empathy in diverse and global contexts.

The Conflict Management Certification consists of six modules that cover a range of topics:

• Self-awareness in culture and conflict
• Identifying conflict within diverse and global systems
• Cultural communication styles and misalignment
• Power, social norms and escalation
• Conflict resolution across cultures and subcultures
• Facilitating resolution and conflict transformation

• Instructional methods    
  • Interactive lectures and live case discussions
  • Peer learning and roleplay practice
  • Reflection prompts and skill-based assignments
• Weekly format
  • Six synchronous two-hour sessions hosted virtually via Zoom
  • Prework and targeted weekly assignments
• Final capstone project
  • Develop a culturally responsive conflict action plan based on a real-world workplace scenario

• Gain insight into how culture, identity and generation influence conflict.
• Learn practical tools to turn tension into growth and lead diverse teams with empathy and precision. 
• Create an actionable conflict resolution plan tailored to your organization’s needs.