Conflict Management Certification
Local Leadership. Global Thinking.
Learn to navigate and resolve conflict in multicultural, multigenerational and hybrid workplaces.
This program goes beyond traditional negotiation or mediation skills. It explores how identity, culture and generational perspective shape the way people experience and respond to conflict. Participants will strengthen their ability to lead with composure and empathy in diverse and global contexts.
Program Content
The Conflict Management Certification consists of six modules that cover a range of topics:
- Self-awareness in culture and conflict
- Identifying conflict within diverse and global systems
- Cultural communication styles and misalignment
- Power, social norms and escalation
- Conflict resolution across cultures and subcultures
- Facilitating resolution and conflict transformation
Program Structure
- Instructional methods
- Interactive lectures and live case discussions
- Peer learning and roleplay practice
- Reflection prompts and skill-based assignments
- Weekly format
- Six synchronous two-hour sessions hosted virtually via Zoom
- Prework and targeted weekly assignments
- Final capstone project
- Develop a culturally responsive conflict action plan based on a real-world workplace scenario
- Submit a brief video reflection of the program experience
Benefits
- Gain insight into how culture, identity and generation influence conflict.
- Learn practical tools to turn tension into growth and lead diverse teams with empathy and precision.
- Create an actionable conflict resolution plan tailored to your organization’s needs.
Lead Program Facilitator
Ryan Dunlap
Biography [PDF]
Cost: $2,500
Program Dates: This program is currently in session. Check back for program dates.
UB faculty, staff and students: Contact mgt-clgi@buffalo.edu for discount pricing.
Open House
Virtual Open House
Hear from Ryan Dunlap, CEO and founder of Conflictish, about how the Conflict Management Certification will strengthen your ability to lead with composure and empathy in diverse work environments. Now enrolling for January 2026.
Frequently Asked Questions
Complete and submit your application using the Apply Now button on this page.
The application deadline and deadline for course payment is Jan. 9.
Courses are only delivered live on Zoom. You can miss up to one class. If you do, you must get the notes from a member of your cohort.
Yes, upon completion of this course, you will earn a micro-credential and a digital badge with the University at Buffalo crest.