Important information: Zoom terms of service update

An Orientation Leader with Orientation, Transition and Parent Programs, part of Student Life, sets up his camera for a virtual session outside of Capen Hall and the One World Café construction in July 2021. Photographer: Meredith Forrest Kulwicki.

Photographer: Meredith Forrest Kulwicki

Published August 10, 2023

If you use a Zoom on a device that is not signed into UB Zoom, you may see a pop-up message about Zoom's updated terms of service. Here's what you need to know.   

Zoom updated terms of service pop-up message.

Why am I seeing this?


Zoom recently updated their online terms of service to include language about using data when you join a meeting for artifical intelligence purposes. Customers can decide whether to enable Zoom's AI features and whether to share customer content with Zoom. 

How does this apply to my UB Zoom account?

Zoom's online terms of service does not apply to the University at Buffalo Zoom environment.

The University at Buffalo and Zoom have a separate written agreement that supersedes the online terms of service.

Zoom states, "We will not use customer content, including education records or protected health information, to train our artificial intelligence models without your consent. We routinely enter into student data protection agreements with our education customers and legally required business associate agreements (BAA) with our healthcare customers. Our practices and handling of education records, pupil data, and protected healthcare data are controlled by these separate terms and applicable laws."

Need more help with Zoom?

For more information about using Zoom at UB, visit To get help with Zoom, you can talk to Zoom’s virtual assistant 24 hours a day.   

For help with other technology at UB, contact the UBIT Help Center online or call (716) 645-3542.